Customer Success

We are just constantly working collaboratively with every part of the organisation and with every customer, so it really makes you feel like you are a part of something a lot larger than just the customer success team.

Katie Kenney
VP of Customer Success
US

Open positions

At the moment, we are hiring for the following positions. If you don’t find what you’re looking for, check back later as we often add new opportunities.

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Working at Bitrise

What do our team members say?

Learn about the challenges they face, the knowledge they need and what they love about working at Bitrise.

What does your job entail and what challenges do you meet?

Bobby Jack
Customer Success Manager

As a customer success manager at Bitrise, we are right in the middle of all the action. Working with customers to maximise their use of Bitrise and building strong relationships with them while working with finance, product sales and marketing to put a smile on customers faces. I love it.

What kind of knowledge, skills and qualities do you need to perform this role? How do you upgrade?

Cris Shaikh
Customer Support Manager

From the top down we hire the absolute best people we can find, then let them show us their expertise. We welcome ideas and improvements from any channel and make sure people have the freedom to grow and succeed. Our culture is open, collaborative, and welcoming. You're put in a position to succeed, and perform the job the way you think it is the best. When people start at Bitrise, the thing they tell me helped sway them to come work with us is the culture, and how happy people are to be here. We genuinely enjoy the company of our teammates. Between the huge number of experienced, intelligent people working at Bitrise and the corporate initiative to encourage learning, people are always expanding their knowledge and areas of expertise. We have had people move from support into other departments as they expand their skillset and/or continue to figure out where they want their career to go. The Customer Success team has a wide range of backgrounds and experience. Every member genuinely wants to help the customer and each other, as our VP likes to say "a rising tide lifts all boats".

What do you value most in your workplace? What’s your biggest motivator to come to work in the morning?

Cathy Harmon
Technical Support Representative

Like many people, I want to feel like I make a difference and that I have the power to change things for the better. At Bitrise, that is simply how we work! Every morning, I start the day with the power to change people, processes, and opinions. I can reach out to anyone from the CEO to the engineers to the tech writers - we all support each other, respect each other, and care about each other. Teamwork isn’t just a corny slogan on a poster - it is how we live our best work life!